Local authorities
Local authorities need consistent, auditable workflows across services and teams.
Case Cloud provides a single operational case layer that can start in one service and scale.
Who we work with in this sector
- District, borough and unitary councils
- County councils and combined authorities
- Customer services teams
- Place, neighbourhood and community safety services
Typical challenges we see
Cross-service handoffs and repeat contact
Fragmented systems and inconsistent processes
Manual reporting and weak visibility
Sector use cases
Concrete scenarios we commonly support in Local authorities.
Neighbourhood issues
From report to resolved with clear ownership and updates.
Complaints
Structured casework with audit trails and fewer escalations.
Public realm operations
Requests, inspections and follow-ups in one place.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Key enterprise patterns in this sector
The underlying patterns that recur in Local authorities.
Benefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- Start small and scale across services with clear ROI evidence.
- Better cross-service visibility and fewer escalations.
- Lower risk than big-bang replacement programmes.
Service Director
- Consistent workflows and service dashboards.
- Reduced repeat contact through clearer status and ownership.
- Templates that match real-world operations.
Operational Manager
- Caseload dashboards and SLA tracking.
- Less spreadsheet and inbox chaos.
- Clear audit trails for complaints and member enquiries.
IT Lead
- Fits alongside CRM and line-of-business systems.
- SSO and governance controls.
- Incremental integration approach.
Data Lead
- Consistent definitions and timestamps for reporting.
- Cleaner data exports for BI.
- Better insight into repeats and hotspots.
Frontline Leader
- Simple tools with clear next actions.
- One place for notes and evidence.
- Mobile-friendly updates for field work.
How we fit alongside existing systems
Case Cloud sits alongside existing council systems to orchestrate work and provide a shared operational view.
Typically integrates with
- CRM
- Line-of-business systems
- GIS
- BI/reporting
What this means in practice
- Keep specialist systems as the system of record.
- Start in one service and integrate incrementally.
- Improve cross-service visibility without replacement risk.
Sector stories / case studies
Proof points from organisations like yours.
From one service to many
“We started with a single workflow and scaled as teams saw the value.”
Typical: Local authority
Fewer chases
“Clear ownership and status reduced repeat contact significantly.”
Typical: Council customer services
Ready to explore Local authorities?
Talk to us about your workflows, partners and how we can start small and scale.