Enterprise pattern
Investigations & enforcement
Investigations & enforcement covers structured evidence gathering, follow-ups, compliance checks, legal processes, and regulatory activity—where defensible process and audit trail matter.
Creates defensible decisions with clear evidence and audit trails.
Reduces risk by ensuring required steps and approvals happen.
Improves timeliness with SLAs, reminders, and escalation.
When to use this pattern
Use this pattern when…
- You need consistent evidence collection and decision records.
- Work involves multiple stages, notices, and follow-up actions.
- You need robust audit trails for challenge or appeal.
Not ideal when…
- The work is simple, single-step requests with no investigation.
- Cases are best handled as long-running programmes with cohorts.
Example workflows
Concrete journeys that commonly use this pattern:
Compliance investigation
Gather evidence, run checks, record decisions, and issue follow-up actions or notices.
- 1. Intake & triage
- 2. Evidence capture and checks
- 3. Decision & approval
- 4. Enforcement actions & follow-ups
Regulatory inspection follow-up
Track corrective actions and deadlines after a visit.
- 1. Record findings
- 2. Issue actions with deadlines
- 3. Monitor compliance
- 4. Close with outcome
Sectors that use this pattern
Hero domains using this pattern
How the platform implements this pattern
Case Cloud supports investigation-grade casework with controlled workflows, evidence capture, approvals, and complete audit trails.
Evidence & records
Capture evidence consistently and securely.
- Attachments and structured notes
- Timeline view for all actions
- Audit trail for changes and decisions
Controlled workflows
Make required steps non-optional where needed.
- Stage gates and required fields
- Approvals for key decisions
- Deadlines, reminders, and escalation
Role-based benefits
Why each role should care about this pattern:
For Heads of Service
- Better consistency and quality across investigators.
- Defensible outcomes with clear audit trails.
- Fewer missed deadlines with SLA visibility.
For Governance
- Clear audit logs and accountability.
- Improved compliance and FOI readiness.
- Reduced risk from missing steps or records.
Configuration & extensibility
Configure workflows and controls to match policy: required evidence, approvals, and escalation rules—without losing governance.
Governance controls that keep things safe
- RBAC permissions for sensitive stages and actions
- Approval steps for notices / outcomes
- Exportable audit logs for audit and FOI
Ready to apply the Investigations & enforcement pattern?
See how Case Cloud implements it with templates, workflows, SLAs, and dashboards.