Multi-agency coordination
Multi-agency coordination
Joint work across councils, police, housing, health, universities, VCSEs; shared actions, referrals, information-sharing.
A repeatable pattern for managing complex work.
When to use
- Use when multiple organisations must share actions, referrals, and visibility.
- Not ideal for single-team workflows with no external partners.
Example workflows
- Multi-agency referral with shared actions
- Partnership case conference tasks
- Joint response plan with accountability
How the platform implements this pattern
- Shared workspaces with permissions
- Referral and handoff tracking
- Cross-partner dashboards
Sectors using this pattern
- Local authorities - districts / boroughs / unitaries
- Local authorities - counties / combined authorities
- Community safety & policing (non-emergency)
- Police - investigations and public protection
- Fire & rescue / community risk
- Health & wellbeing / public health
Use cases using this pattern
- Community safety & ASB
- Public protection & vulnerability
- Non-clinical health & care operations
- Programmes & partnerships
Role-based benefits
- Leaders: oversight and accountability
- Service heads: repeatable templates and controls
- Operations: workload balance and SLA visibility
- IT and data: secure access and reporting
Configuration & extensibility
Templates, versioning, and governance controls keep the pattern consistent while allowing local variation.
Related patterns
- Programmes & interventions
- Risk, vulnerability & safeguarding
- Incidents & complaints
Explore this pattern with us
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