Deliver more, spend less.
Case Cloud helps local authorities and public-sector organizations maximize service delivery while reducing operational costs through intelligent automation and streamlined workflows.
Save time, save money, deliver faster.
Transform your case management with AI-powered automation that reduces processing time, cuts costs, and enables faster response times for residents.
Simplify processes. Multiply impact.
Streamline complex workflows and multiply your team's effectiveness with a platform designed specifically for public-sector case management.
How It Works
Case Cloud empowers organizations to build comprehensive case management systems tailored to their specific needs. Here's how organizations use the platform:
Define Questionnaires
Create custom questionnaires that residents can complete online, tailored to your specific service requirements.
Define Case Worker Fields
Configure the fields and data points that case workers need to complete when processing cases.
Define Workflows & Statuses
Design custom workflows with statuses to track case progress from submission through to resolution.
Define Automations
Set up intelligent automations to triage cases, assign workloads, and auto-complete case fields to reduce manual effort.
Generate Reports
Create comprehensive reports and analytics to track performance, identify trends, and inform decision-making.
Track Audit Trails
Maintain complete audit trails of all case activities, ensuring compliance and accountability.
Communicate with Users
Send automated communications to residents, requesting clarifications and providing status updates throughout the case lifecycle.
Whether you're managing noise, safety, housing or wellbeing – our flexible reporting and workflow platform adapts to you.
Plug in and get working — no complex setup, no hidden costs.
Everything You Need to Transform Case Management
Case Cloud delivers comprehensive value across every aspect of your operations, from resource management to compliance and support.
Save on resources
No need to expand your team – the platform automates triage, routing and insights so staff can focus on what matters.
Do more with the same people
Scale usage across teams without complex per-seat pricing – add new services and workflows as you grow.
Deliver better services
Predictable annual fee includes AI, workflows and analytics to improve resolution times and citizen satisfaction.
Plug into existing systems
Built-in integrations and data exports let you connect to CRM, GIS, housing or finance systems without rebuilding everything from scratch.
See everything in one place
Bring forms, cases, tasks and communications into a single view so teams always know what's happening and what's next.
Make change safely
Use workflows, templates and test environments to roll out changes with confidence – no risky 'big bang' releases.
Turn data into decisions
Dashboards and AI summaries highlight hotspots, trends and risks so leaders can act early, not after the fact.
Built for public sector standards
Data residency, audit trails, access controls and IP restrictions help you meet information governance and compliance expectations.
Fast to start, easy to grow
Start with one service or team, then add more forms, workflows and departments without ripping out existing tools.
Support when it really matters
From onboarding and training to 24×7 incident cover on higher tiers, our team is there when your services are on the line.
Trusted by Local Authorities & Housing Associations
See how local authorities and housing associations are transforming their operations with Case Cloud.
"Case Cloud has transformed how we manage resident services. Our processes used to be paper-based with extensive manual data-entry. Now our data is entered directly into the system with automated workflows and reports. We save at least 75% of our time on each case, and our forms can be sent out digitally for residents to complete online, allowing us to process more cases each day."
Ready to Transform Your Resident Services?
Join the growing number of local authorities and housing associations saving time and money with Case Cloud.