Requests & service workflows
Requests & service workflows
Service requests, tasks, permissions, estates work, repairs, helpdesk-style flows.
A repeatable pattern for managing complex work.
When to use
- Use when you need repeatable, high-volume requests and task flows.
- Not ideal when a case requires investigative evidence and legal process.
Example workflows
- Service request intake to completion
- Repair request with scheduling and updates
- Helpdesk workflow with routing and SLAs
How the platform implements this pattern
- Routing rules and task assignment
- Status automation and notifications
- Saved views for teams and supervisors
Sectors using this pattern
- Local authorities - districts / boroughs / unitaries
- Local authorities - counties / combined authorities
- Housing - councils & associations
- Fire & rescue / community risk
- Adult social care / community-based support
- Universities & further education
Use cases using this pattern
- Housing & neighbourhood operations
- Neighbourhood & public realm ops
- Campus & organisational safety
- Student wellbeing & support
- Non-clinical health & care operations
- Programmes & partnerships
Role-based benefits
- Leaders: oversight and accountability
- Service heads: repeatable templates and controls
- Operations: workload balance and SLA visibility
- IT and data: secure access and reporting
Configuration & extensibility
Templates, versioning, and governance controls keep the pattern consistent while allowing local variation.
Related patterns
- Incidents & complaints
- Inspections & visits
- Programmes & interventions
Explore this pattern with us
Book a walkthrough tailored to your workflows.