Central government and arm’s-length bodies
Departments, agencies and ALBs need fast, governed delivery of programmes, enquiries and casework.
Processes often start as spreadsheets and email, then become difficult to scale and audit.
Case Cloud supports rapid programme launch, configurable workflows and strong governance controls.
Who we work with in this sector
- Government departments
- Agencies
- NDPBs / arm’s-length bodies
- Programme teams
- Public enquiry and correspondence teams
Typical challenges we see
Programme workflows that need to launch quickly
Governance and audit requirements for decision-making
Stakeholder enquiries and correspondence at scale
Cross-partner delivery and accountability
Avoiding big bespoke IT projects for new programmes
Sector use cases
Concrete scenarios we commonly support in Central government and arm’s-length bodies.
Public enquiries
Triage, routing and consistent responses with audit trails.
Programme casework
Structured processes with tasks, milestones and outcomes.
Grants
End-to-end workflows with evidence and decision logs.
Stakeholder engagement
Track issues, actions and follow-ups.
Incident follow-up
Actions and reporting for operational incidents.
Policy pilots
Fast setup and outcome tracking for pilots and interventions.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Programmes & partnerships
Programme delivery with governance, actions and outcomes.
Learn morePublic service operations
High-volume workflows with triage, routing and reporting.
Learn moreSecondary hero domains
Key enterprise patterns in this sector
The underlying patterns that recur in Central government and arm’s-length bodies.
Fast launch and outcome tracking for programmes and pilots.
Explore this patternTriage, routing and SLAs for enquiries and operational work.
Explore this patternTrack incidents and complaints with clear timelines and auditability.
Explore this patternBenefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- Fast programme launch with governance and audit built in.
- Reduced risk from spreadsheet-based processes at scale.
- Better performance visibility and outcome reporting.
Service Director
- Configurable workflows and templates for new programmes.
- Clear decision logs and evidence capture for audit readiness.
- Cross-team visibility without heavy bespoke builds.
Operational Manager
- Caseload dashboards and task tracking for high volumes.
- Routing and prioritisation reduce backlogs.
- Clear deadlines and escalations for programme milestones.
IT Lead
- Avoids big-bang bespoke projects; configurable and governed.
- Integrates with identity, documents and reporting stacks.
- Clear data model supports analytics and compliance.
Data Lead
- Consistent capture of volumes, outcomes and timelines.
- Better reporting for ministers, boards and stakeholders.
- Exports to BI for deeper analysis.
Frontline Leader
- Clear steps, templates and prompts reduce errors.
- One timeline for correspondence, evidence and actions.
- Less duplication across email and spreadsheets.
How we fit alongside existing systems
Case Cloud sits alongside existing departmental systems and provides a configurable workflow layer for new programmes and enquiries.
Typically integrates with
- Correspondence systems
- Document management
- Identity/SSO
- Data warehouse / BI
- Line-of-business systems for programme specifics
What this means in practice
- Start quickly with configuration and templates.
- Add integrations incrementally as programmes scale.
- Strong governance and audit trails for public sector needs.
Sector stories / case studies
Proof points from organisations like yours.
Fast launch, governed delivery
“We launched a new workflow quickly with clear auditability and reporting.”
Typical: Government agency
From spreadsheet to scalable
“Replacing manual tracking reduced backlogs and improved visibility for leadership.”
Typical: Arm’s-length body
Ready to explore Central government and arm’s-length bodies?
Talk to us about your workflows, partners and how we can start small and scale.