Community safety & policing (non-emergency)
Non-emergency community safety work relies on trusted information-sharing and clear joint actions.
Partners often manage cases across multiple tools, creating risk, duplication and delays.
Case Cloud provides multi-agency case management with governance controls—without replacing core police RMS.
Who we work with in this sector
- Police neighbourhood teams
- Community safety partnerships
- PCC offices
- Local authority community safety teams
- Partner agencies and contracted services
Typical challenges we see
Partnership casework spread across email, spreadsheets and portals
Risk flags that aren’t consistently visible or acted upon
Difficulty tracking joint actions, owners and deadlines
Audit requirements for information-sharing and decision-making
No shared view of repeat harm across partners
Sector use cases
Concrete scenarios we commonly support in Community safety & policing (non-emergency).
Community reporting
ASB and neighbourhood concerns with clear triage and ownership.
Partnership casework
Shared plans, actions and status across agencies.
Problem-solving plans
Track interventions, tasks and outcomes over time.
Hotspot and location-led work
Link cases and actions to places and recurring issues.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Community safety & ASB
ASB and neighbourhood casework with partnership actions.
Learn morePublic protection & vulnerability
Risk-led workflows with governance and audit controls.
Learn moreSecondary hero domains
Key enterprise patterns in this sector
The underlying patterns that recur in Community safety & policing (non-emergency).
Structured actions, evidence and decisions in sensitive cases.
Explore this patternFrom report to resolution with a complete auditable timeline.
Explore this patternRisk flags and safeguarding context handled consistently.
Explore this patternShared actions with clear owners and deadlines across partners.
Explore this patternBenefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- Stronger governance and visibility across partnership activity.
- Reduced reputational risk from missed actions and unclear ownership.
- Better evidence of outcomes and impact for boards and PCC reporting.
Service Director
- Multi-agency case management without email chaos.
- Clear decision logs and audit trails for information-sharing.
- Improved consistency for triage, tasking and escalation.
Operational Manager
- Track actions, owners and deadlines across agencies.
- See repeat harm and high-risk cases earlier.
- Operational dashboards for case volumes and backlogs.
IT Lead
- Sits alongside RMS and specialist systems; integrates via APIs where needed.
- Access controls and audit for sensitive information.
- A governed alternative to unstructured shared folders/spreadsheets.
Data Lead
- Consistent tracking of actions, outcomes and repeat cases.
- Cleaner data for performance and partnership reporting.
- Better location-based insight for hotspot work.
Frontline Leader
- Clear tasks and next steps—less ambiguity and rework.
- One place for notes, evidence and partner updates.
- Faster handoffs between teams and agencies.
How we fit alongside existing systems
Case Cloud complements existing policing and partner systems by providing a shared workflow and accountability layer.
Typically integrates with
- Police RMS / intelligence systems (kept in place)
- Local authority case systems
- Secure email and document stores
- Partner portals and referral tools
- BI/reporting platforms
What this means in practice
- Keep operational record systems as the system of record; orchestrate multi-agency actions on top.
- Control access per organisation/team with clear audit trails.
- Support consistent triage and action tracking across partners.
Sector stories / case studies
Proof points from organisations like yours.
Partnership actions you can actually track
“We moved from chasing updates to seeing actions, owners and deadlines in one place.”
Typical: Community safety partnership
Better visibility of repeat harm
“Patterns of repeat issues became visible earlier, improving prioritisation.”
Typical: Neighbourhood policing team
Ready to explore Community safety & policing (non-emergency)?
Talk to us about your workflows, partners and how we can start small and scale.