Transport, travel and public realm operators
Transport operators handle high volumes of issues tied to assets, locations and passenger experience.
When reports, inspections and follow-ups aren’t linked, customers feel the delay and teams lose visibility.
Case Cloud links cases to assets and locations and drives clearer accountability end-to-end.
Who we work with in this sector
- Transport executives
- Transit operators
- Airports
- Rail operators
- Customer experience teams
- Operations and inspection teams
Typical challenges we see
Network issues reported across multiple channels and teams
Asset/location tracking disconnected from casework
Customer complaints and service issues causing repeat contact
Inspections and visits needing consistent templates
Hard to evidence follow-up actions across contractors/partners
Sector use cases
Concrete scenarios we commonly support in Transport, travel and public realm operators.
Network issues
Link cases to locations and assets with clear routing.
Safety concerns
Structured intake, actions and closure evidence.
Accessibility issues
Track fixes and follow-ups with clear ownership.
Station/stop issues
Requests and inspections with contractor actions.
Complaints
Consistent timelines and updates reduce repeat chasing.
Community impacts
Track issues, engagement and outcomes.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Neighbourhood & public realm operations
Asset/location-led operations and inspections.
Learn moreCustomer & passenger experience
Complaints and passenger issues tracked end-to-end.
Learn moreSecondary hero domains
Key enterprise patterns in this sector
The underlying patterns that recur in Transport, travel and public realm operators.
Customer issues and incident handling with full timelines.
Explore this patternBenefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- Improved visibility of operational performance and customer outcomes.
- Fewer escalations with clearer case ownership and status.
- Better contractor accountability through end-to-end tracking.
Service Director
- Consistent workflows across teams and asset areas.
- Joined-up handling of customer issues and operational follow-ups.
- Clear reporting on hotspots and repeat issues.
Operational Manager
- Caseload dashboards, SLA tracking and escalation controls.
- Better task allocation across operational teams.
- More consistent inspections/visit processes.
IT Lead
- Integrates with asset registers and location systems.
- SSO and governance controls for multi-team environments.
- Avoids bespoke trackers for each issue type.
Data Lead
- Better linkage between assets, locations and cases.
- Cleaner reporting on demand, performance and outcomes.
- Exports to BI for network dashboards.
Frontline Leader
- Clear tasks and checklists for inspections and follow-ups.
- One place for notes, evidence and actions.
- Mobile-friendly updates for field work.
How we fit alongside existing systems
Case Cloud links to your asset and location systems while providing a unified operational case workflow.
Typically integrates with
- Asset registers and CMMS/EAM tools
- GIS/location systems
- Customer contact platforms
- Contractor systems
- BI/reporting
What this means in practice
- Keep asset systems as the system of record; link cases cleanly.
- Operational visibility across teams and contractors.
- Incremental integration—start where it matters most.
Sector stories / case studies
Proof points from organisations like yours.
Asset-linked workflows
“Linking cases to assets and locations improved routing and reduced delays.”
Typical: Transit operator
Fewer passenger chases
“Clear status and ownership reduced repeat contact from passengers.”
Typical: Rail operator
Ready to explore Transport, travel and public realm operators?
Talk to us about your workflows, partners and how we can start small and scale.