Student wellbeing & support
Support student wellbeing with structured triage, referrals and joined-up actions across services. Track concerns, interventions and outcomes so teams can respond earlier and reduce the risk of students falling through gaps.
Key outcome
Deliver early help through structured triage and referrals, and coordinate actions across student services and accommodation.
Early help and triage
Consistent intake reduces delays.
Joined-up referrals
Clear handovers across teams.
Who this is for
Typical sectors and teams that use this hero domain.
Common roles
- Student support and wellbeing practitioners
- Accommodation teams
- Safeguarding and escalation leads
- Duty managers and supervisors
Typical challenges
Common pain points teams face in this domain:
Unstructured triage leading to inconsistent outcomes
Referrals and handovers lost across inboxes and teams
Limited visibility of what’s already happened with a student
Difficulty tracking interventions and outcomes
Sensitive data handling without clear access controls
Example use cases
Concrete scenarios grounded in day-to-day work.
Structured triage and referral pathways
Capture concerns consistently and route to the right support service with clear escalation points.
Accommodation and wellbeing joined-up response
Coordinate tasks across accommodation and student services so actions are clear and evidenced.
Intervention tracking and outcome reporting
Record interventions and outcomes to evidence support and spot unmet demand.
Enterprise patterns used in this domain
The reusable building blocks behind this hero domain.
Identify, record and manage risk, safeguarding concerns and vulnerability indicators over time.
Link people, events and actions to support early intervention and oversight.
Explore this patternTriage and route requests with consistent workflows, status updates and service visibility.
Reduce repeat contact with clear queues, ownership and automation.
Explore this patternCapture, triage, investigate and resolve incidents and complaints with consistent workflows.
A single case view, clear ownership, SLAs and evidence reduce repeat contact and escalation.
Explore this patternHow the platform supports this domain
Domain-level benefits, not just features.
Value propositions
- Consistent triage and referral workflows
- A single case timeline with tasks and actions
- Secure access controls for sensitive wellbeing data
- Outcome tracking and reporting for service improvement
What you get
- Configurable triage forms and templates
- Tasks, escalations and review dates
- Role-based access and audit logs
- Dashboards for demand and outcomes
Typical workflow
Triage & assess
Support & coordinate
Review & close
For your team
Tailored messaging by role.
For Leaders
- Oversight of demand and outcomes
- Assurance and auditability
For Heads of Service
- Consistent triage pathways
- Clear referral and escalation
For IT
- Secure access for sensitive data
- Integrate with SSO and student systems
For Frontline
- Clear next steps and tasks
- A single case timeline
Stories & case studies
Examples anchored in this hero domain.
Reducing handover gaps with a single case timeline
Keep triage, referrals and actions visible across teams while protecting sensitive information.
Outcome:
Faster response, clearer accountability, improved continuity of support.
Related patterns and solutions
Explore adjacent hero domains and enterprise patterns.
Related hero domains
Ready to explore Student wellbeing & support?
Talk to us about your workflows and we'll show how Case Cloud supports this domain end-to-end.