Adult social care / community-based support
ASC teams often run preventative and community-based processes that don’t fit core social care case systems.
These workflows still require governance, partner access and clear tracking.
Case Cloud provides a complementary platform for low/medium risk workflows and partner-friendly coordination.
Who we work with in this sector
- ASC preventative services teams
- Brokerage and community support teams
- Volunteer coordination teams
- Partner organisations delivering support
Typical challenges we see
Processes that don’t fit core social care systems
Partner access and collaboration barriers
Manual tracking of requests and outcomes
Difficulty coordinating volunteers and community support
Audit needs without heavy clinical tooling
Sector use cases
Concrete scenarios we commonly support in Adult social care / community-based support.
Low/medium risk requests
Structured triage and routing without clinical record complexity.
Community support coordination
Track support activities and follow-ups.
Volunteer coordination
Manage requests, allocations and completion.
Preventative schemes
Track cohorts, interventions and outcomes.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Key enterprise patterns in this sector
The underlying patterns that recur in Adult social care / community-based support.
Triage, routing and tasking for community support requests.
Explore this patternConsistent handling of risk flags and safeguarding context.
Explore this patternTrack interventions and outcomes for preventative services.
Explore this patternBenefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- A governed platform for community workflows without disrupting core systems.
- Better oversight of preventative schemes and outcomes.
- Reduced risk from uncontrolled partner processes and spreadsheets.
Service Director
- Templates for common pathways and support processes.
- Partner-friendly access for joint working (with controls).
- Outcome tracking that fits non-clinical work.
Operational Manager
- Caseload dashboards and task tracking for support requests.
- Better allocation for volunteers and community support.
- Less manual chasing and spreadsheet maintenance.
IT Lead
- Complementary to social care systems; integrates where needed.
- Governance controls and audit for sensitive context.
- Avoids building bespoke trackers for each preventative service.
Data Lead
- Consistent tracking of volumes and outcomes for reporting.
- Cleaner data for programme impact and partner reporting.
- Exports to BI for enterprise insight.
Frontline Leader
- Clear tasks and next steps with less duplication.
- One place to record actions and evidence (within permissions).
- Easier handoffs across teams and partners.
How we fit alongside existing systems
Case Cloud can support ASC community workflows alongside core social care systems and partner tooling.
Typically integrates with
- Core social care case systems (kept in place)
- Referral and triage portals
- Partner organisation systems
- Identity/SSO
- BI/reporting
What this means in practice
- Use Case Cloud for workflows that don’t fit core systems.
- Partner access without uncontrolled email chains.
- Clear audit trails and outcomes for governance.
Sector stories / case studies
Proof points from organisations like yours.
Preventative workflows without heavy tooling
“We got consistent processes and reporting without forcing everything into the core social care system.”
Typical: ASC preventative services team
Partner-friendly coordination
“Partners could see what they needed and complete actions without endless email.”
Typical: Community support programme
Ready to explore Adult social care / community-based support?
Talk to us about your workflows, partners and how we can start small and scale.