Community safety & ASB
Coordinate end-to-end anti-social behaviour and community safety casework across reports, incidents, actions and outcomes. Bring together people, places and partner actions so teams can reduce harm, respond consistently and evidence what happened.
Key outcome
Reduce repeat incidents and escalation through consistent ASB workflows, joined-up partner actions and hotspot visibility.
Fewer repeat incidents
Spot patterns early and intervene faster.
Joined-up partner actions
Coordinate tasks and decisions across agencies.
Who this is for
Typical sectors and teams that use this hero domain.
Relevant sectors
Common roles
- Community safety officers
- ASB caseworkers and investigators
- Neighbourhood policing supervisors
- Housing tenancy enforcement teams
Typical challenges
Common pain points teams face in this domain:
Repeat reports with no joined-up picture of previous incidents
Inconsistent ASB workflows across teams and partners
Evidence scattered across inboxes, drives and multiple systems
Hotspots and emerging issues spotted too late
Escalations driven by lack of updates and unclear ownership
Example use cases
Concrete scenarios grounded in day-to-day work.
ASB case progression (report → investigation → action)
Standardise the end-to-end ASB journey with clear milestones, evidence capture and action tracking.
Noise complaint triage and repeat offender handling
Route complaints consistently, link repeat reports, and ensure the right actions happen at the right time.
Hotspot management with partner tasking
Track issues by location, coordinate actions across housing, police and councils, and evidence outcomes.
Enterprise patterns used in this domain
The reusable building blocks behind this hero domain.
Capture, triage, investigate and resolve incidents and complaints with consistent workflows.
A single case view, clear ownership, SLAs and evidence reduce repeat contact and escalation.
Explore this patternRun evidence-ready investigations, decisions and enforcement actions with auditability built in.
Structured steps, evidential attachments and decision logs support consistent outcomes.
Explore this patternIdentify, record and manage risk, safeguarding concerns and vulnerability indicators over time.
Link people, events and actions to support early intervention and oversight.
Explore this patternCoordinate partners, tasks, meetings and information sharing across teams and organisations.
Shared plans, role-based access and auditable collaboration reduce duplication.
Explore this patternHow the platform supports this domain
Domain-level benefits, not just features.
Value propositions
- A single case view linking people–property–place, incidents and actions
- Consistent ASB workflows with tasks, SLAs and escalations
- Hotspot and trend dashboards for proactive management
- Audit-ready records to evidence decisions and outcomes
What you get
- Configurable forms and templates for ASB and community safety
- Case timelines, evidence attachments and decision logs
- Role-based access for partner collaboration
- Dashboards for volume, repeat incidents and hotspot visibility
Typical workflow
Capture & triage
Investigate & coordinate
Act & evidence outcomes
For your team
Tailored messaging by role.
For Leaders
- Trend and hotspot visibility
- Clear audit and accountability
For Heads of Service
- Consistent ASB workflows
- Fewer escalations and chases
For IT
- Secure sharing and permissions
- Integrate with existing systems
For Frontline
- Simple case view and tasks
- Mobile-friendly evidence capture
Stories & case studies
Examples anchored in this hero domain.
Reducing repeat ASB reports with consistent workflows
Standardised triage and action plans reduce duplication and improve resident confidence.
Outcome:
Fewer chases, clearer accountability, better evidence for escalation decisions.
Related patterns and solutions
Explore adjacent hero domains and enterprise patterns.
Related hero domains
Ready to explore Community safety & ASB?
Talk to us about your workflows and we'll show how Case Cloud supports this domain end-to-end.