Neighbourhood & public realm ops
Deliver faster resolution for neighbourhood and public realm issues by routing work clearly across teams, contractors and partners. Track actions against locations and assets so supervisors can see progress and bottlenecks.
Key outcome
Resolve issues faster with asset- and location-linked reporting, cross-team tasking and clear supervisor visibility.
Faster issue resolution
Clear routing, ownership and follow-ups.
Asset-linked reporting
Track by location, asset and service area.
Who this is for
Typical sectors and teams that use this hero domain.
Common roles
- Street scene and neighbourhood teams
- Supervisors and depot managers
- Environmental operations coordinators
- Contract and partner delivery teams
Typical challenges
Common pain points teams face in this domain:
Requests bouncing between teams with no clear ownership
Poor visibility of status for supervisors and contact centres
Limited ability to link issues to assets/locations
Manual coordination with contractors and partners
Repeat contact due to unclear updates
Example use cases
Concrete scenarios grounded in day-to-day work.
Location-based reporting and routing (street lighting, fly-tipping, litter)
Capture issues with precise locations, route automatically and track completion and evidence.
Cross-team actions for complex public realm issues
Coordinate tasks across highways, environmental health and contractors with clear ownership.
Supervisor dashboards for backlog and SLA performance
See queues, bottlenecks and repeat issues so managers can intervene early.
Enterprise patterns used in this domain
The reusable building blocks behind this hero domain.
Capture, triage, investigate and resolve incidents and complaints with consistent workflows.
A single case view, clear ownership, SLAs and evidence reduce repeat contact and escalation.
Explore this patternTriage and route requests with consistent workflows, status updates and service visibility.
Reduce repeat contact with clear queues, ownership and automation.
Explore this patternPlan, schedule and complete inspections/visits with checklists, evidence and follow-ups.
Mobile-first field work with clear actions and accountability.
Explore this patternHow the platform supports this domain
Domain-level benefits, not just features.
Value propositions
- Automated routing and triage rules
- Location and asset context for better decisions
- Mobile-first field completion with evidence
- Supervisor dashboards for cross-team visibility
What you get
- Configurable service request forms
- Work queues, SLAs and escalations
- Inspection checklists and follow-ups
- Reporting and export for performance dashboards
Typical workflow
Report & route
Work & verify
Close & communicate
For your team
Tailored messaging by role.
For Leaders
- Visible performance and backlogs
- Better resident experience
For Heads of Service
- Cross-team accountability
- Standardised routing rules
For IT
- Integrate with GIS/CRM
- Secure APIs and exports
For Frontline
- Mobile updates in the field
- Simple checklists and evidence
Stories & case studies
Examples anchored in this hero domain.
Reducing repeat contact with clearer updates and ownership
Give contact centres and supervisors a live view of status and next actions.
Outcome:
Fewer chases, faster resolution, better public satisfaction.
Related patterns and solutions
Explore adjacent hero domains and enterprise patterns.
Related hero domains
Ready to explore Neighbourhood & public realm ops?
Talk to us about your workflows and we'll show how Case Cloud supports this domain end-to-end.